EACM offers emergency financial assistance for water (Louisville Water Company) and power (LG&E). To begin, please read the Frequently Asked Questions below, then click on Request Utilities Assistance to apply.
Frequently Asked Questions
Who can apply for utility assistance?
Utility assistance is available to qualified residents in the following zip codes:
40059, 40222, 40223, 40241, 40242, 40243, 40245.
What documents do I need to apply for assistance?
• A copy of your identification (ID)
• A copy of the overdue bill (To qualify for assistance, you must have an LG&E brown bill or a Louisville Water past due amount on your bill.)
Is assistance guaranteed if I apply?
Unfortunately, submitting a request does NOT guarantee that EACM can provide assistance. We receive a high number of requests each month, and our funding is limited.
How much assistance can I receive?
Depending on funding, LG& E and Louisville Water assistance can be approved up to twice a year, once every 6 months. Due to limited resources, the maximum assistance is $400 per utility. If your past due amount is more than that, please contact LIHEAP for assistance.
How does the application process work?
• First, complete the Utility Assistance Request form online. You will receive an automated email with instructions to send us your documents. (Check your SPAM folder if you don’t see the message in your inbox.)
• Next, email your documents to the email address provided – a picture (or file) of:
- your ID
- your past due utility bill
• EACM staff will review your application and documentation. You will receive an email response within 3 business days of sending your documents.
To get started with your request, please click the button below and answer the questions.
Request Utilities Assistance